HANDLING INSTRUCTIONS

To many, the very idea of an exceptional quality frozen gâteau with a 12-month shelf life is astonishing! We have spent 18 years perfecting the art of sealed-in freshness through our unique fresh-to-frozen process.

This means you can store your gâteau frozen for long periods and defrost at your convenience to its original and exceptional hand-made state. The retained flavour and quality never ceases to amaze. Follow our guidelines and you will be guaranteed an indulgent experience with every mouthful!

Storage and Shelf Life

If you purchased your gâteau in a frozen state and are able to place it in your freezer before it defrosts, you can store it frozen for up to 12 months (if you can resist it for this long!). Once defrosted, the product cannot be refrozen, but can be kept in the refrigerator for up to 3 days.

Whole Frozen Gourmet gâteaux
8 Slice or 12 Slice

·          Defrost in refrigerator overnight in original packaging OR

·          Defrost at room temperature out of packaging for approximately 90 minutes OR

·          Cut slices as and when required from a whole frozen gâteau and defrost uncovered at room temperature for approximately 20 minutes. Return remainder of the gâteau to the freezer in original packaging immediately

·          Whether frozen or not, always cut gâteaux with a long, sharp knife, dipping in very hot water before each stroke

·          After defrosting, cover and return left-over defrosted gâteau to refrigerator

·          Consume defrosted gâteaux within 3 days

·          ONCE DEFROSTED, DO NOT REFREEZE


Individual Frozen Desserts & Tarts

·          Remove from packaging and place on serving plate or platter whilst frozen, retaining clear plastic collar around dessert to protect while handling

·          Defrost in refrigerator overnight or at room temperature for approximately 20 minutes

·          Remove plastic collar just prior to serving

·          Return left-over defrosted desserts to refrigerator and cover.

·          Consume within 3 days


Hot Puddings

·          If the product is still in the foil cup, remove while it is frozen by nicking the edge of cup and tearing down and around the pudding

·          Heat in microwave for approximately 30 seconds (depending on power of microwave) until soft and the sauce has melted onto the plate

·          Do not overheat

·          NB! Heat Chocolate Volcano until soft centre just oozes through surface

SHOULD YOU PURCHASE AND TAKE HOME INDIVIDUAL DESSERTS OR SLICES FROM OUR DISPLAY CHILLERS DO NOT FREEZE BUT STORE COVERED IN THE REFRIGERATOR AND CONSUME WITHIN 3 DAYS

My Account
KZN Pâtisseries
Durban North Pâtisserie
Tel:(031) 563 6061
66 Adelaide Tambo (Kensington) Drive,
Durban North 4051
Morningside Pâtisserie
Tel:(031) 309 1661
136 Problem Mkhize (Cowey) Road,
Berea 4001
Gateway Pâtisserie
Tel: (031) 566 5622
Shop 151, Entrance 7, Upper Level,
1 Palm Boulevard,
Umhlanga Ridge Newtown Centre, Durban
Pavilion Pâtisserie
Tel:(031) 265 0102
Shop 137, Entrance 3, The Pavilion
Shopping Centre, Jack Martens Drive,
Westville 3629
Head Office Details
Telephone:+27 (0) 31 569 6964
Email: customercare@chateaugateaux.co.za
Physical Address: 1 Imvubupark Close.,
Riverhorse Valley Business Estate, Effingham,
Durban 4017
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